Network Unlocking for Mobile Phones

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Free your phone to accept any sim

If your phone is still locked to a provider and you simply want to change. Or you have just touched down in Sydney and need your phone unlocking from an overseas carrier. Contact a member of our unlocking team today.

Sydney CBD: (02) 92612340
Bondi Junction(02) 93861951

F.A.Q

  • Is changing IMEI numbers illegal?

    Yes! We will not do this for anyone as the mobile phone may be stolen or lost.

  • Is unlocking illegal?

    No, it is a common misconception that unlocking your mobile phone is illegal. In fact quite the opposite, it is your consumer right to have your handset unlocked.

    The mobile phone network companies must provide you with an unlock code if you request it – but they normally will consume a large amount of your time during the request process (they often will keep you on hold for hours at one of their fabulous out-sourced call-centres in India or the The Phillipines), charge you for the privilege, and then may insist you pay for all monthly rental in advance for the remainder of your contract.

  • Can all mobile phones be unlocked?

    No. About 20 to 30% of mobile phone unlocks we attempt won’t be possible. If this is the case you will be refunded the fee. (Note in cases where your phone is network barred then unlocking won’t work – in this case there is no fee refund – the onus is on you to tell us if you suspect the mobile phone is a lost or stolen handset PRIOR to booking an unlocking service and we will generally not provide the service in such cases). We also do not provide a refund if you provide us with the wrong IMEI number for your phone!

  • How long does the unlock service take?

    For most Australian Carriers your unlock code will be ready in 1-3 business days. For International Carriers it varies from 1 to 10 business days. Please be careful buying from unknown unlocking websites on the internet as many of them will take your fee and then just won’t get back to you for months despite claiming they offer an instant service – we speak to many people who have been frustrated by this each and every day.

  • How do i pay for the unlock service?

    Fone Fix will receive your unlocking fee payment over the phone via credit card (no records are ever kept of your credit card number). Please note all fees are charged in Australian Dollars ($AUD) and where relevant please check any relevant international exchange rate fee or other fee your bank may charge for processing any international purchase. All quoted prices attract a 2% credit card processing service fee and Fone Fix accepts only Visa or Mastercard. We also accept payments via cash and debit card in-store.

  • How much does unlocking my phone cost?

    Fone Fix’s mobile phone Unlocking fee prices range from $80 AUD to $200 AUD depending on your mobile phone network and country or origin. (The average fee is $100 with Australian mobile phone network unlocks being at the lower end of the scale). Please call for a quote relative to your specific mobile phone model and network service provider.

  • How much does unlocking my phone cost?
    Fone Fix’s mobile phone Unlocking fee prices range from $80 AUD to $200 AUD depending on your mobile phone network and country or origin. (The average fee is $100 with Australian mobile phone network unlocks being at the lower end of the scale). Please call for a quote relative to your specific mobile phone model and network service provider.
  • How do i pay for the unlock service?
    Fone Fix will receive your unlocking fee payment over the phone via credit card (no records are ever kept of your credit card number). Please note all fees are charged in Australian Dollars ($AUD) and where relevant please check any relevant international exchange rate fee or other fee your bank may charge for processing any international purchase. All quoted prices attract a 2% credit card processing service fee and Fone Fix accepts only Visa or Mastercard. We also accept payments via cash and debit card in-store.
  • How long does the unlock service take?
    For most Australian Carriers your unlock code will be ready in 1-3 business days. For International Carriers it varies from 1 to 10 business days. Please be careful buying from unknown unlocking websites on the internet as many of them will take your fee and then just won’t get back to you for months despite claiming they offer an instant service – we speak to many people who have been frustrated by this each and every day.
  • Can all mobile phones be unlocked?
    No. About 20 to 30% of mobile phone unlocks we attempt won’t be possible. If this is the case you will be refunded the fee. (Note in cases where your phone is network barred then unlocking won’t work – in this case there is no fee refund – the onus is on you to tell us if you suspect the mobile phone is a lost or stolen handset PRIOR to booking an unlocking service and we will generally not provide the service in such cases). We also do not provide a refund if you provide us with the wrong IMEI number for your phone!
  • Is unlocking illegal?
    No, it is a common misconception that unlocking your mobile phone is illegal. In fact quite the opposite, it is your consumer right to have your handset unlocked.The mobile phone network companies must provide you with an unlock code if you request it – but they normally will consume a large amount of your time during the request process (they often will keep you on hold for hours at one of their fabulous out-sourced call-centres in India or the The Phillipines), charge you for the privilege, and then may insist you pay for all monthly rental in advance for the remainder of your contract.
  • Is changing IMEI numbers illegal?
    Yes! We will not do this for anyone as the mobile phone may be stolen or lost.
  • Do you need my phone to unlock it?
    We can unlock most devices remotely but will need to have received cleared funds before the unlock can be processed.

Visit Us

Monday
Tuesday
Wednesday
Thursday
Friday
Level 1, Suite 107,
250 Pitt St,
Sydney,
NSW,
2000

Level 1, Suite 107,
250 Pitt St,
Sydney,
NSW,
2000

Get directions
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
14/80 Spring St,
Bondi Junction,
Sydney,
NSW,
2022

14/80 Spring St,
Bondi Junction,
Sydney,
NSW,
2022

Get directions

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Feel free to come visit us at your nearest store.

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Feel free to come visit us at your nearest store.

Fone Fix Sydney CBD

(02) 9261 2340

pittstreet@fonefix.com.au

Monday
Tuesday
Wednesday
Thursday
Friday
Level 1, Suite 107,
250 Pitt St,
Sydney,
NSW,
2000
pittstreet@fonefix.com.au

Level 1, Suite 107,
250 Pitt St,
Sydney,
NSW,
2000

Get directions

Fone Fix Bondi Junction

(02) 9386 1951

bondi@fonefix.com

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
14/80 Spring St,
Bondi Junction,
Sydney,
NSW,
2022
bondi@fonefix.com

14/80 Spring St,
Bondi Junction,
Sydney,
NSW,
2022

Get directions

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