FONE FIX – F.A.Q’s

Browse through our list of frequently asked questions. If you can’t find the answer you are looking for please contact a member of our customer support team.

Sydney CBD: (02) 92612340
Bondi Junction: (02) 93861951

F.A.Q’s

  • I live out of state, can I post my device?

    Yes, you can post your phone to us from anywhere in Australia. Always securely package the device, include your contact details, fault details and any other relevant information. We do not require accessories, sim cards, memory cards or chargers. You will be automatically notified when when have received your package, during any repair updates and upon repair or service completion. Most repairs can be completed and posted back within the same day of arrival. Please make sure to check we can repair your model before sending. Some rare models of devices we don’t repair and can only offer software or data recovery services. If you have any further information about posting your repair or courier services please contact a member of our support team. Please ensure any packages for repair are sent to our Sydney CBD store directly.

  • Can Fone Fix collect my device?

    Yes, courier and same day shipping services are available. Please contact a member of our service team for more information or to book in a courier pickup.

     

  • How much will my repair cost?

    Quotations are based on the information provided by you or after assessment of the said device. Pricing and quotations are approximate and are subject to change at any time for all products and services. In the event that a price for repair is going to be different than the initial quote provided, we will always notify you before proceeding with the service for approval. We do not charge you if the repair or service is unsuccessful. You can find out more details of pricing for you particular fault.

  • Do you accept credit cards?

    Yes, we accept Visa and Mastercard transactions at any Fone Fix store. We do not accept American Express.

  • Do you use original parts?

    Only official service centres can provide customers with “original” or “genuine parts”. Phone companies and manufacturers do not sell parts for their devices and there are very few, if any, certified repairs outside of going to the manufacture directly. Some repair companies claim to use original parts and to be “official” however,  most are not. You can confirm your nearest official Apple repair service provider in Sydney. All parts used by Fone Fix have been assembled to the highest of quality, come with 6 months warranty and have been put through a rigorous testing process before installation.

  • Do you sell parts?

    We do not sell parts or any internal components other than batteries and accessories. However, we can install a part provided by a customer but no warranty will come with the repair. There are very few reputable suppliers in this industry but there are many cowboys. Parts purchased from sources like Ebay and Alibaba tend to be of the lowest quality available and will most probably fail nor not work altogether.

  • What does my warranty cover?

    Fone Fix’s 6 months warranty covers you for any parts installed during the repair. Warranty does not cover physical damage, misuse or third party repair. Please see our terms and conditions for full warranty information.

  • Will I void my manufacture warranty?

    If your device has been damaged, unless you have insurance, your manufacture warranty has already been voided. Outside of this warranty, most manufacturers and network providers do offer repair services. Some even offer a full swap/exchange or upgrade program. However, costs tend to be much higher, you will loose any data stored on the device and can takes days, even weeks to process. Manufacturers and networks providers have different programs available, if you service the device by a third party, it may or may not effect that particular policy.

  • Will I loose my data?

    When repairing and replacing micro electronics, it’s impossible for anyone to guarantee you that data will not be lost. Even the simplest of repair has many stages of complex processes. Although losing data would be an extremely rare occurrence, why take the chance? We strongly recommend to all our customers, if your device is functional, always back up your data first. We understand that in most cases, your information is more important to you that the device itself and if possible should always be secured before opening the device.

  • If my phone can’t be fixed, can you recover my data?

    Yes, even if your device is damaged beyond repair, in most instances we can sill get your information back. Learn more about data recovery.

  • How do I get my data back if my phone has been wet?

    In most cases, even when they don’t power on, we can recover the data from liquid damaged phones. In fact, the only service we recommend our customers for devices that have been wet is data recovery. If your phone is still functional, we highly recommend to do a backup as soon as you can. If your device is dead then bring it to our recovery experts and they can get to work extracting your data.

  • Is it worth fixing liquid damaged phones?

    Yes and no, it depends on what other options are available for you. The cost of repair vs. the price of a new phone and the level of damage inside the device. Liquid damage repairs always come with risk, just by opening a heavily corroded device can kill it permanently. First question you should be asking yourself is, do you have all the data secured? If not and your device is still functional, do a backup as soon as possible as the real damage from liquid happens over time and your phone may not have long. If your device does not power up, you should focus on just getting the data recovered as opposed to fixing the device. We can recover the data from most devices that have been exposed to moisture or liquids. If you don’t need any information from the device then it might be a good idea to see what your network provider or manufacturer can offer you. For instance, if you have an iPhone and you don’t need the data, you can take the device into any Apple store and exchange it for a new/refurbished handset. The price of swapping the device is not much more than the cost of repair and as liquid damage comes with no guarantees and no warranty, servicing the device may not be the best option for you. Even after a successful liquid damage repair we would only give the device a 50/50 chance of survival.

  • Seamless, hassle free service
    Our highly experienced team and technicians can have most repairs fixed and back to you within 30 minutes of arrival. Convenient locations in Sydney’s CBD and Bondi Junction help provide you with the services you need wherever you are based.
  • 20 years experience
    Operating since 1993, Fone Fix is Australia’s longest established mobile phone repair specialist. We have encountered almost every issue you can imagine that relates to phone repairs and services. Our technicians have been headhunted from across the globe to ensure we can deliver the very best service and technical expertise.
  • 30 day Invoicing
    Repairs for companies have access to priority services, discounted pricing and 30 day invoicing. With no lock in contracts and your own dedicated service team, register for our “For Business” services today.
  • Free, same day CBD courier
    If you are tied up at work and can’t escape, don’t worry, we can collect your device and drop it back off. Almost all repairs are fixed within 30 mins of arrival and can be delivered back to you within the same day. Express courier services are only available within the Sydney CBD district.
  • I live out of state, can I post my device?
    Yes, you can post your phone to us from anywhere in Australia. Always securely package the device, include your contact details, fault details and any other relevant information. We do not require accessories, sim cards, memory cards or chargers. You will be automatically notified when when have received your package, during any repair updates and upon repair or service completion. Most repairs can be completed and posted back within the same day of arrival. Please make sure to check we can repair your model before sending. Some rare models of devices we don’t repair and can only offer software or data recovery services. If you have any further information about posting your repair or courier services please contact a member of our support team. Please ensure any packages for repair are sent to our Sydney CBD store directly.
  • Can Fone Fix collect my device?
    Yes, courier and same day shipping services are available. Please contact a member of our service team for more information or to book in a courier pickup. 
  • How much will my repair cost?
    Quotations are based on the information provided by you or after assessment of the said device. Pricing and quotations are approximate and are subject to change at any time for all products and services. In the event that a price for repair is going to be different than the initial quote provided, we will always notify you before proceeding with the service for approval. We do not charge you if the repair or service is unsuccessful. You can find out more details of pricing for you particular fault.
  • Do you accept credit cards?
    Yes, we accept Visa and Mastercard transactions at any Fone Fix store. We do not accept American Express.
  • Do you use original parts?
    Only official service centres can provide customers with “original” or “genuine parts”. Phone companies and manufacturers do not sell parts for their devices and there are very few, if any, certified repairs outside of going to the manufacture directly. Some repair companies claim to use original parts and to be “official” however,  most are not. You can confirm your nearest official Apple repair service provider in Sydney. All parts used by Fone Fix have been assembled to the highest of quality, come with 6 months warranty and have been put through a rigorous testing process before installation.
  • Do you sell parts?
    We do not sell parts or any internal components other than batteries and accessories. However, we can install a part provided by a customer but no warranty will come with the repair. There are very few reputable suppliers in this industry but there are many cowboys. Parts purchased from sources like Ebay and Alibaba tend to be of the lowest quality available and will most probably fail nor not work altogether.
  • What does my warranty cover?
    Fone Fix’s 6 months warranty covers you for any parts installed during the repair. Warranty does not cover physical damage, misuse or third party repair. Please see our terms and conditions for full warranty information.
  • Will I void my manufacture warranty?
    If your device has been damaged, unless you have insurance, your manufacture warranty has already been voided. Outside of this warranty, most manufacturers and network providers do offer repair services. Some even offer a full swap/exchange or upgrade program. However, costs tend to be much higher, you will loose any data stored on the device and can takes days, even weeks to process. Manufacturers and networks providers have different programs available, if you service the device by a third party, it may or may not effect that particular policy.
  • Will I loose my data?
    When repairing and replacing micro electronics, it’s impossible for anyone to guarantee you that data will not be lost. Even the simplest of repair has many stages of complex processes. Although losing data would be an extremely rare occurrence, why take the chance? We strongly recommend to all our customers, if your device is functional, always back up your data first. We understand that in most cases, your information is more important to you that the device itself and if possible should always be secured before opening the device.
  • If my phone can’t be fixed, can you recover my data?
    Yes, even if your device is damaged beyond repair, in most instances we can sill get your information back. Learn more about data recovery.
  • Is it worth fixing liquid damaged phones?
    Yes and no, it depends on what other options are available for you. The cost of repair vs. the price of a new phone and the level of damage inside the device. Liquid damage repairs always come with risk, just by opening a heavily corroded device can kill it permanently. First question you should be asking yourself is, do you have all the data secured? If not and your device is still functional, do a backup as soon as possible as the real damage from liquid happens over time and your phone may not have long. If your device does not power up, you should focus on just getting the data recovered as opposed to fixing the device. We can recover the data from most devices that have been exposed to moisture or liquids. If you don’t need any information from the device then it might be a good idea to see what your network provider or manufacturer can offer you. For instance, if you have an iPhone and you don’t need the data, you can take the device into any Apple store and exchange it for a new/refurbished handset. The price of swapping the device is not much more than the cost of repair and as liquid damage comes with no guarantees and no warranty, servicing the device may not be the best option for you. Even after a successful liquid damage repair we would only give the device a 50/50 chance of survival.
  • How do I get my data back if my phone has been wet?
    In most cases, even when they don’t power on, we can recover the data from liquid damaged phones. In fact, the only service we recommend our customers for devices that have been wet is data recovery. If your phone is still functional, we highly recommend to do a backup as soon as you can. If your device is dead then bring it to our recovery experts and they can get to work extracting your data.
  • Why do other companies charge so much?
    Many companies charge up to and sometimes over $2000 to recover data. Processes involved can be extremely time consuming and complex and for open hard drive recovery, a fully fitted clean room is required to prevent any damage to the disc during extraction. In reality, most recovery services do not need to be performed in a clean room and many companies are simply overpriced. Bamboozling customers with complex industry terminology, exploiting the fact that most customers in this situation would do or pay anything to get the info back. There are different stages of recovery processes and information can be extracted separately, so we only charge you for what you actually need. We are so confident in our tried and tested recovery processes that in the unlikely event we are unsuccessful, you will not be charged any service attempt fees. 
  • What is the recovery success rate?
    We can successfully recover the data of a mobile phone, hard drive or laptop at around 80% regardless of the damage or fault. The success rate depends mostly on the technician performing the recovery. In any extraction process the said device’s motherboard will need to be powered on in order to recover the files. The technician needs to be equally skilled in both hardware and software electronic repairs as once the main board is powered on, the window of opportunity to actually extract the data is often tiny. Both the hardware and software work needs to be performed simultaneously if there is any chance of success. There are very few professional recovery services available in Australia and the nature of the work involved can only be performed by the very best technicians. All of Fone Fix’s recovery technicians have been specifically headhunted as experts in both fields from Australia and overseas, ensuring the best result for you and your service.
  • How is my data recovered?
    Data can be extracted using methods including, hardware repairs and software manipulation or a combination of both. When we successfully recovery the lost data, it can then be stored on a hard drive, USB or transferred directly back onto another compatible device.
  • Is my data secure?
    Strict processes and procedures are followed at all times to ensure that your data does not fall into the wrong hands. You will be able to see the data that has been successfully recovered upon collection and any data stored on site will be automatically deleted within 6 days of collection, giving you plenty of time to do an additional backups.
  • What if my data can’t be recovered?
    In the unlikely even we are unable to get your data back, you will not be charged for the service.

Call, Email or Visit Us

Monday
Tuesday
Wednesday
Thursday
Friday
Level 1, Suite 107,
250 Pitt St,
Sydney,
NSW,
2000

Level 1, Suite 107,
250 Pitt St,
Sydney,
NSW,
2000

Get directions
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
14/80 Spring St,
Bondi Junction,
Sydney,
NSW,
2022

14/80 Spring St,
Bondi Junction,
Sydney,
NSW,
2022

Get directions

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Feel free to come visit us at your nearest store.

Fone Fix Sydney CBD

(02) 9261 2340

pittstreet@fonefix.com.au

Monday
Tuesday
Wednesday
Thursday
Friday
Level 1, Suite 107,
250 Pitt St,
Sydney,
NSW,
2000
pittstreet@fonefix.com.au

Level 1, Suite 107,
250 Pitt St,
Sydney,
NSW,
2000

Get directions

Fone Fix Bondi Junction

(02) 9386 1951

bondi@fonefix.com

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
14/80 Spring St,
Bondi Junction,
Sydney,
NSW,
2022
bondi@fonefix.com

14/80 Spring St,
Bondi Junction,
Sydney,
NSW,
2022

Get directions

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