Repair Service Terms and Conditions

Please read the Terms and Conditions of Use if you are considering using any of the services provided by Fone Fix. You MUST AGREE TO ALL the Terms and Conditions below should you wish to continue.

1. Fone Fix takes NO responsibility for any loss or claims for damages of ANY DATA, CONTACT NAMES & NUMBERS, IMAGES, PHOTOS, MOVIES, SCREENSAVERS, MUSIC, RINGTONES, RECORDINGS, MESSAGES OR SETTINGS deleted during the repair, quotation or assessment of your phone. It is recommended that all customers back up any important data before handing in their unit for repair.
2. All repairs performed by us carry a ninety (90) day warranty on parts & labour. This applies to the work we performed and not any other unrelated fault that may develop within the 90 day period that follows after we repaired the reported fault or problem.
3. Should a phone be assessed as Liquid Damaged and subsequently repaired Fone Fix takes NO responsibility for any other fault which may arise during the 90 warranty period and no refund will be given for the original repair.
4. Fone Fix will not take any responsibility for any uncollected equipment, whether quoted, repaired or unrepaired, left without correspondence from the owner or uncollected after thirty (30) days of the customer being notified that the job is ready for collection, or ninety (90) days from the date we receive any repair request in our system. Any uncollected equipment will be SURRENDERED and disposed of or sold subject to the various State Acts relating to the Disposal of Uncollected Goods.
5. No Cheques, personal or business, will be accepted, you may pay by cash, bank deposit/transfer, credit card or PayPal.
6. Current Repair Turnaround Time (RTT) is estimated to be one (1) working day or less, but may be affected by various factors such as spare parts availability. Fone Fix will take no responsibility, nor reimburse for any loss or damages caused by any inconvenience due to any delays in the RTT.
7. Fone Fix does NOT take any responsibility for any goods lost or damaged whilst in transit. As mobile phones are fragile, you agree to ensure that any repairs are packed appropriately before sending the goods in for service.
8. The customer accepts full responsibility for the care and security of any loan equipment issued and further agrees to pay Fone Fix for the cost of the replacement or repair of any damage sustained whilst on loan. Customers must return all loan equipment to Fone Fix within 48 hours of being advised that their own equipment is available for collection.

Website Terms and Conditions of Use

Please read the Terms and Conditions of Use if you are considering using any material or information that appears on the Fone Fix web site. Please note that by visiting and/or using this site (including reproducing any information, etc.) you have agreed to these Terms and Conditions of Use. If you do not agree to our Terms and Conditions of Use, please disconnect from our site now.

Protection of Information
Fone Fix will not be responsible for any loss and damage whatsoever caused through the use of the Fone Fix web site.

Privacy
We want you to feel secure in the knowledge that we take all the steps necessary to protect your confidentiality. Please read this Privacy Statement so that you understand what kind of information we gather from our site and the specific steps we take to protect your personal information once we have stored it. From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

Your Information
At Fone Fix Online, we understand and share our customers' concerns about how personal information is collected, used and shared. We want to assure you that we will always handle your personal information securely and carefully.

We are committed to safeguarding your information; this means that, among other things, we will comply with all applicable Australian privacy laws and make our staff aware of their obligations in safeguarding your information.

Why we collect information
We may collect information to deliver products or services to you, to complete other transactions with you or on your behalf and/or to better understand your requirements and preferences.

This information enables us to personalise and improve our service and in particular to provide offers that are of greater interest or benefit to you.

How we collect this information
When you place an order and/or register your details with us, we store that information for future reference. This saves you time when you place another service request or shop with us again as you don't have to re-enter your details.

Sometimes we may add to your personal information, information gathered from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service.

What we collect
The personal information we collect is in most cases supplied by you when you register your details when placing a service request, place an order or provide feedback to us. Generally, the information we collect includes your name, business name, address, delivery address, phone numbers, email address etc. If you place a service request we also request and gather information that relates to your service request.

Sharing Information
Who we may share your information with?
We will often need to pass personal details such as your name, business name, address and contact number to companies who perform parts of our service delivery. This includes organisations such as the manufacturer(s) of the item/s that you claim, major delivery companies, mail houses and third party fulfilment contractors.

In special circumstances, for example if we sell our business or a substantial part of our business, your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.

From time to time, we may provide aggregated information where it is not possible to identify an individual and to other business partners for various purposes.

If you would like to access your personal information, please e-mail your request via Contact Us on our site.

Security
We will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the Internet. For many of our customers we realise this is an unfamiliar way of buying products and services.

Only specific employees in our Call Centre, Customer Service, Marketing, Stores, Finance and IT areas have access to our customers' personal information, and only under strict controls and procedures.

Our e-commerce sites use a process called Secure Sockets Layer (SSL) technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted.

About Cookies... and how they work
When you interact with us on the Internet our system may automatically send you a cookie.

A cookie is a small amount of information sent from a web server to your computer. This information does not personally identify you, but it does tell us that your computer has visited our site and what areas of the site have been browsed.

We can also tell if you select a product and put it in your shopping basket, but do not complete the transaction. However, we do not know your personal identity, unless you have previously registered with us.

Links to other web sites
Fone Fix provides links to websites outside of the Fone Fix site. These linked sites are not under the control of Fone Fix and Fone Fix is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

For your convenience, the Fone Fix web site may include links to site on the Internet which are owned, published and maintained by third parties. Please note that such linked sites are not under our control, and therefore Fone Fix cannot assume any responsibility for the content of such linked sites. Links to the Fone Fix web site are prohibited without the consent of Fone Fix.

Fone Fix Purchase Policy

Delivery
Dispatch of goods will be made within 72 hours (excluding Saturday, Sunday and public holidays in Australia) AFTER the confirmation of payment.

All deliveries will be through our preferred courier companies unless otherwise specified.

Fone Fix will NOT guarantee delivery schedules. All delivery inquiries should be referred directly to the courier company.

Delivery costs do NOT include any insurance unless otherwise specified or requested. Additional charges will apply for insurance.

Fone Fix cannot guarantee the availability of all goods ordered however if there is any stock shortage, Fone Fix will contact and advise you accordingly.

Refund
Any refunds for purchases made from the Fone Fix web site or Fone Fix must comply with the terms and conditions stated below in points 1-8.

1. Two (2) documents of Proof of Purchase must be presented along with the product(s) to be refunded. These documents are the Receipt of Transaction of Funds from our bank AND the Receipt/Packing Slip which is sent to you with the product(s). An Order Confirmation is not Proof of Purchase.
2. Refunds for any purchases more than 7 business days from the date of the Transaction of Funds will NOT be accepted.
3. We will refund the amount paid for the product(s) only. Any servicing fees such as labour charges and freight costs will NOT be refunded. A re-stocking fee may also apply.
4. Product(s) to be refunded must be presented in the Original packaging. We will reject any refund requests if there is/are missing component(s) in the Original packaging or if the product is not returned in a resalable conditions.
5. Any serialized product(s), that is, product(s) with serial numbers, must be the same product(s) as indicated in the Tax Invoice/Receipt/Packing Slip provided with the product(s) at the time of purchase.
6. Any physically damaged product(s) will not be refunded, unless otherwise agreed by us in writing before you ship the product(s) back. It is your responsibility to ensure the product(s) are securely packaged and wrapped before sending them back to us.
7. We are NOT liable for any missing goods or damage occurred in transportation from your premises to ours.
8. Refunded amounts will be credited to you via the same method you used for your payment For example, if the payment method was by credit card, refunded amounts will be credited into the same credit card account.